【From Feb 2】Tokyo App 11,000 Points Guide|How to Apply & Receive

Tokyo App Life Support Program
Key Takeaways:Starting February 2, 2026, Tokyo residents aged 15+ can claim 11,000 free points through the Tokyo Official App using their My Number Card. The process takes three phases: app setup, My Number Card verification, and point application. If you have your card and both 4-digit PINs ready, the whole thing is surprisingly straightforward.

🏙️ Free Points from Tokyo!

11,000 pt

Applications Open Feb 2, 2026 | Easy 3-Step Process

✅ Eligibility Requirements

👤 Age 15 or older
🏠 Resident of Tokyo
💳 Valid My Number Card(not expired)
📱 NFC-enabled phoneiPhone iOS16+ / Android 11+

📸 Step-by-Step Guide with Screenshots

🔔 Before You Start: Please have the following ready:
  • My Number Card (valid/not expired)
  • User Authentication PIN (利用者証明用 – 4 digits)
  • Card Information PIN (券面事項入力補助用 – 4 digits)

💡 Both PINs are 4-digit numbers you set when you got your My Number Card. Many people set them to the same number. If you forgot them, you’ll need to reset at your local ward office.

1 Phase 1: Download Apps & Create Account

You need to download two apps:

  • 東京都公式アプリ (Tokyo Official App)
  • デジタル認証アプリ (Digital Authentication App by Digital Agency)
💡
Pro Tip: The official guide recommends setting up the Digital Authentication App first for a smoother process. However, the order doesn’t affect the final result.

1. Download “東京都公式アプリ” from your app store. Open it and tap the white “新規登録(初めての方)” (New Registration) button at the bottom.

tokyo app manual 1 scaled tokyo app manual 2 scaled tokyo app manual 3

2. Enter your email and password (8+ characters with letters and numbers). The system will send a verification email. Click the link in the email, then return to the app for SMS verification.

⚠️
Carrier Email Warning: If using docomo/au/SoftBank email, you may not receive verification emails. Add “@app.metro.tokyo.lg.jp” to your whitelist in carrier settings.
tokyo app manual 4 tokyo app manual 5 tokyo app manual 6 tokyo app manual 7

3. After verification, enter your name and furigana, gender, and other basic info. Tap “登録する” (Register) to complete account creation.

tokyo app manual 8 tokyo app manual 9
2 Phase 2: My Number Card Verification (Key Step)

1. Return to the app home screen and tap the prominent “マイナンバーカードによる本人確認” (Identity Verification with My Number Card) button. Review the notes and tap “手続きを進める” (Proceed).

tokyo app manual 10 tokyo app manual 11

2. Tap “マイナンバーカードで本人確認” (Verify with My Number Card). The Digital Authentication App will automatically launch.

💡
If you haven’t installed the Digital Authentication App yet, the system will prompt you to download it from the app store and complete registration.

3. In the authentication app, you’ll need to enter two 4-digit PINs:

First PIN: User Authentication PIN (利用者証明用電子証明書 – 4 digits)

Second PIN: Card Information PIN (券面事項入力補助用 – 4 digits)
※ If you set both PINs to the same number, the system may auto-fill the second one

⚠️
Important: Both are 4-digit numeric PINs, NOT the longer signature PIN (6-16 alphanumeric characters)! If you enter the wrong PIN 3 times, it will be locked and you’ll need to visit your ward office to unlock it.
tokyo app manual 12 tokyo app manual 13 tokyo app manual 14

4. After entering the PINs, place the back of your phone against your My Number Card to read it. The reading position varies by phone model—usually near the top of the phone.

5. Once the card is read successfully, confirm the information to be shared and tap “許可” (Allow). You’ll see “認証が完了しました” (Authentication Complete). Tap “利用中のサービスへ戻る” (Return to Service) to go back to the Tokyo App.

tokyo app manual 15 tokyo app manual 16
3 Phase 3: Apply for Points

1. After verification, you’ll see “本人確認が完了しました” (Identity Verification Complete). A “東京ポイントを申し込む” (Apply for Tokyo Points) button will appear—tap it.

2. Alternatively, from the home screen, tap “ポイント交換・申請” (Point Exchange/Application) and find “東京アプリ生活応援事業(11,000pt)” in the list.

⚠️
Important: If you participated in the 500pt test campaign before, you may see two options. Make sure to select the 11,000pt one!
tokyo app manual 17 tokyo app manual 18 tokyo app manual 19

3. Check the agreement box and tap the green “申請する” (Apply) button at the bottom. Confirm again by tapping “はい” (Yes).

tokyo app manual 20 tokyo app manual 21

4. When you see the green checkmark with “申請を受け付けました” (Application Received), you’re done!

tokyo app manual 22 tokyo app manual 23

🎉 Congratulations! Now just wait for your 11,000 points!

💰 Point Redemption & Usage

After application, points usually arrive within a few days to a week. Once received, you can exchange them 1:1 for popular payment service points or Tokyo metropolitan facility tickets:

💙
au PAY
✓ Available
🔴
d Points
✓ Available
🐼
Rakuten Pay
✓ Available
💛
V Points
✓ Available
📦
PayPay
✕ Not supported

📝 FAQ

Q: How long until points arrive?
A: Not instant—usually takes a few days for review.

Q: When is the deadline?
A: The campaign runs until April 1, 2027. Plenty of time—no rush!

Q: I participated in the 500pt test. Do I need to apply again?
A: Yes! These are two separate campaigns. Follow the steps above to apply for the 11,000pt.

Q: What if I forgot my 4-digit PIN?
A: You’ll need to bring your My Number Card to the ward office where you’re registered to reset it.

Q: What’s the difference between the two 4-digit PINs?
A: The “User Authentication PIN” (利用者証明用) verifies your identity, while the “Card Information PIN” (券面事項入力補助用) allows reading card data. Many people set both to the same number when getting their card.

0 0 votes
Rating
Subscribe
Notify of
guest
0 评论
Inline Feedbacks
View all comments
Scroll to Top
🇯🇵 日本語 🇺🇸 English 🇨🇳 中文 (中国)
0
Would love your thoughts, please comment.x
加入群组